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FAQ

Basics


What is EthnicThread?

Ethnic Thread is a fun, social and responsible way to share fashion(outfits and accessories, home decor) and personal talent.


Style:

You can sell your closet by posting your fashion photos for fun, selling, renting, borrowing or exchange with close friends or others. It's an effort to give global exposure to our cool fashion. A way to see what's trending in various parts of the world. And an easy way to monetize your closet.


Talent:

Discover and directly connect to talented women within our community such as alteration specialists, Beauticians, Hair stylist, Makeup artist, fashion designers, Henna artists, wedding planners, fashion bloggers, image consultants, fashion advisers, fitness experts, Trousseau packers, Manicure/Pedicure, Clothing Designer, Jewelry designer, Footwear/Accessory designer, Fashion Stylist, Bridal wear, Zumba, Yoga, Bollywood dancing, Painting, Artists, Skin care specialist, Dieticians, Photographers, Fashion models, Tailor, Interior decorator It's a GLOBAL app, so you can get worldwide visibility and connect with anyone anywhere in the world on the app.


Who is it for?

Everyone. Love fashion? It's for you. Got Designer Or Image Consultant friends? Tell them about it. Currently, we offer sign-ups for women only. But you can post pictures of menswear using your account. It’s absolutely for everyone. Got a hidden talent that you can offer to your community in your spare time? List it and get noticed! Buyers, sellers, talented artists, influencers who are looking to build their following among the right target audience.


Whats the cost?

Free for now with premium features for power sellers coming soon. There is no cost to download the app, and neither do we charge anything for your sale. EthnicThread allows direct connection and social networking between users , so there is no commission involved. You get to keep each cent of your hard earned money. The entire money you quote is just for you!


How do I sign up?

Just download the App from App store for iPhone users, and Play Store for Android users. Post Selfies, Invite friends, Follow other users and get your network going.

Once you download the app, you need to create your own profile. You can sign up using your email or use your facebook to log in. Make sure to turn your location settings and notification settings to get relevant results and not miss any interactions on your account. Once you log in, we will show you fashionistas closest to you, that is based on your location. You can always change this at any time. Next, if you wish to sell, just click photos and upload them.


How do I sell?

Well, at EthnicThread, we just believe in quick fixes. That’s why it won’t even take you a minute to upload your pictures. All you need to do is click on ‘Post something’ next, tap the camera icon if you need to click a photo. If you already have a good photo, just tap on the Gallery icon and choose it. Write a nice little description, and name the price. And that’s all! Just hit ‘Upload’ to share the picture with everyone across the globe!

We do have one word of advice: Historically we have seen that some of our top sellers are the ones who have the best pictures. Let’s face it, you would buy something that looks appealing too. So try and take good pictures.

People will contact you through “offer” button, which will take them to a private chat session with you. You both can discuss the product/service, queries, negotiate shipping terms and work out the transaction mutually between yourself. We do not intervene unless you have any questions, and so you get to keep 100% proceeds from the sales.


Why doesn’t EthnicThread process transactions or handle shipments for us?

EthnicThread is a community app where we directly connect women who want to exchange fashion. We do not take part in the transaction through shipping /processing payments etc. We trust the women in the community to be smart enough to handle the transactions mutually between themselves. This allows us to keep this platform completely free where you do not have to pay us any transaction fees or commission. You get to chat with buyers inside the app directly and work out the transaction mutually.. We allow our buyers to review the transaction post-purchase so other buyers can benefit from it.


Since We do not take any commission from your sales, you keep every penny earned through your hard work. (As opposed 15-20% commission you might need to pay on other similar apps / platforms.) At EthnicThread, you keep 100% of the money from sales. Isn't that awesome? :)


Let us also share with you that EthnicThread is a global app! So you can connect with any user anywhere in the world. Providing complete shipping infrastructure might constrain us to a particular country or two, but we did not want to prohibit our users from connecting with users across the seas in other parts of the world or following the trends there. We wanted to give a platform to fashionistas in all the corners of the world to connect with each other instantly. That is our bigger vision and hence we are choosing to trust the women in our community to handle transactions over limiting their access to bigger opportunities. Our focus is not to make money from each little item you sell, but to directly connect you with these opportunities worldwide. We are building a worldwide community of talented women on the app.We consider Our asset to be the people, not the products they sell.


I am a Professional Image Consultant, how can I benefit?

This is THE App for you. Post your day to day style "sightings" and build your network of followers. This will lead to possible client introductions. Your ‘image’ will be projected on a global scale, and you will be able to directly connect with clients. Focus on growing your following. That will bring you more business leads.


Found a bug? Have a suggestion or new idea?

Just email us to support@ethnicthread.com We love to hear everything from you. Expect a turn around time of 24 hours



COMMUNITY RULES


No Retail Catalog Photos

Retail Catalog photos are prohibited. This app is for people to post their personal style photos. Online shopping could be a disaster where the outfit you buy looks very different different from the catalog pictures that are heavily photoshopped. EthnicThread is a very personal platform where real people post real pictures. Follow our #RealPeopleRealModels self acceptance movement where we encourage women of all body shapes and sizes to proudly post their personal pictures.

The same outfit looks different on a different body type. There might be women out there who are looking for outfits that suit your body type. They will want to follow you for who you are, your style. Give them that opportunity to be inspired by you.


TAKING PHOTOS


How best to take photos

Your choice! Really. Clothing shown when a person is wearing them always gets better response than the pictures of clothing alone. If you wish to keep it private, we recommend you take photos nose and below unless it is a makeup photo you are trying to share. Just make sure lighting is good otherwise our Editors will have to remove those photos. Next best option is to take photos on hangers ( try hanger-on-a hanger trick) with your closet as background. Makes for perfectly great setup. Another idea is Store/Mall dressing rooms. Go with your best friends and have her take your photos, or take a mirror selfie.

 

EthnicThread is designed to be an Instagram Companion App. Use Instagram and post your outfit photos.

If you love Instagram and their new Layout App ( try it!), you can simply edit photos using those apps and create collages. Then load the collage on EthnicThread. Simple! If you need any more help, try reading this.


How do I upload Photos from Facebook?

The easiest way by far is to save it locally on your phone and then load it in the app or use Instagram Layout app. Better direct approach coming soon.


BUYING, SELLING, RENTING AND BORROWING


How do I sell?

Once your account is ready, you just need to click pictures to sell. You can list items for sale with a price. People will contact you through “offer” button, which will take them to a private chat session with you. You both can discuss the product/service, queries, negotiate shipping terms and work out the transaction mutually between yourself.

Since you get to handle the payment outside the app directly with the buyer., you need not pay any commission to us. You keep 100% of the money from your sale.


Tip: To be successful, build your following on our app.

How do I rent my clothes / accessories?

Well, the basic process of clicking the pictures and uploading them remains the same. You need to choose the Rent option while uploading the item. You can also mention your terms and conditions about renting. For example: will you rent it for a day? Or will you need your dress back – dry cleaned? Or will you be fine to make any alteration to a rented dress? All that depends on you as a seller while renting your clothes / accessories.


How do I Exchange?

It’s the age old ‘let’s exchange clothes with our friends and cousins’ mantra. You are free to list your own renting / exchanging terms under each listing. We recommend trying this out with locals. Go through reviews before you rent. Once you have a good following, and you follow people, you will get a good hint of whose style you like. Connect with them and go ahead with the exchange!


I bought something, but now I don’t like it! Help!!

Oh oh. That doesn’t sound fun. Why don’t you like the product? Was it something the seller didn’t showcase? Or maybe you don’t like the way it looks on you. Try connecting with the seller to talk about this. If it doesn’t work out, however, you might want to review the seller especially if it’s something that was the seller’s fault.


Someone bought an item I listed. What next?

Hey! Super. All you need to do is connect with your buyer. Chat inside the app or you can even exchange phone numbers and chat with each other if you wish. Then you can meet in person or courier the item to the buyer. Handle the payment using the trusted mode of payment. We recommend PayPal or a trusted bank transfer. We do not offer any logistical support, so it’s completely up to you how you wish to ship your item. You can write your terms in the product description.


APP HOW – TOS


How do I change my email address?

Currently you cannot change your email address once you setup an account. You will have to create a new account or send an email to us at support@ethnicthread.com to change your email.


How do I edit my existing listings?

In the menu, go to “My Postings”. There on the top right corner of each listing, you will see an edit icon. Tap it and move follow the instructions.


How do I add additional pictures of the same product?

When you are posting, you can hit the camera/photos icon (that you used to add first picture) again, and it will allow you to add another picture. This feature is great to show different angles of the same product. You may add as many pictures in the same listing as you like.


How do I search for people?

You will need to know the “Display name” of the person you are looking for. Tap the search button in the top right corner of the screen. Then tap “Find People”. Start typing the display name of the person you are looking for and it will take you their profile.


How do I search for product/talent near me?

Tap the “search: icon in the top right corner.

On the following screen, select Product or Talent.

Then select the desired category for you are looking for. You may also add a specific color or keyword you are looking for (at the very top) to narrow your search results. (optional step)

Then select the desired distance you are willing to buy products from. The default setting is 100 miles. You can change it to as less as 1 mile or search in entire country.

Hit the “Search” button at the bottom


How do I search for product/talent in a different country?

Tap the “search: icon in the top right corner.

On the following screen, change the country from your default country to the desired country.

Change the distance to “Anywhere within the country”.

Select Product or Talent.

(Optional step): Then select the desired category for you are looking for You may also add a specific color or keyword you are looking for (at the very top) to narrow your search results.

Hit the “Search” button at the bottom.


How do I chat with another person?

There are 2 ways to get to a chat session.


Tap “Offer” button next to any product they posted. That will open a private chat session with the seller.


Go to their profile, and click “Contact”. It will open a private chat session with the seller.


How do I report inappropriate content?

Tap the flag icon on the top left corner of the listing and it will get flagged to be reviewed by us. You may email us at support@ethnicthread.com to report the same.


PAYMENTS


How do I get paid for items I sell?

People will contact you through “offer” button, which will take them to a private chat session with you. You both can discuss the product/service, queries, negotiate shipping terms and work out the transaction mutually between yourself. You can either meet in person or courier the item to the buyer. Handle the payment using the trusted mode of payment. We recommend PayPal or a trusted bank transfer. Since you get to handle the payment outside the app directly with the buyer., you need not pay any commission to us. You keep 100% of the money from your sale. Yay!


How do pay someone for an item?

Contact the seller through “offer” button, which will take you to a private chat session with them. You both can discuss the product/service, queries, negotiate shipping terms and work out the transaction mutually between yourself in this chat session. The seller will communicate to you the various forms of payments he/she can accept. We recommend PayPal or a trusted bank transfer. Checking the reviews of the seller before you buy an item is always a good idea.

TECHNICAL ISSUES


I am not receiving app notification when people message me.


Go to your phone settings and under EthnicThread app, check if your notifications are turned ON.


How do report technical issues?

Just shoot an email to support@ethnicthread.com We will get back to you within 24 hours.